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180000CS Requisition #
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POSITION SUMMARY
 
The Senior Account Representative position is a highly competitive field sales role.  The key performance metrics are to plan and implement effective business strategies to recruit, manage and build solid relationships with new blood drive sponsor organizations to achieve incremental growth of collection goals within defined market. Focus will include new business development, targeting specific vertical markets, acquisition of key accounts, and developing sponsor leads as defined by regional management.  This position is critical to ensuring a stable public blood supply.

DUTIES AND RESPONSIBILITIES
 
Performs all functions of an Account Representative within assigned jurisdiction to meet and exceed monthly collection goals and booking targets with an emphasis on accuracy, productivity, cost-effectiveness, blood inventory needs, efficient operations, and customer service.

  • Actively prospects and networks to continually add new, productive blood drive opportunities.
  • Develops overall annual and long-term recruitment plans in assigned region with incremental growth strategies and methods for implementation.
  • Acquires expert knowledge for the region territory, including but not limited to its government, demographics organizations, and competitive profile. Applies that knowledge to all aspects of servicing Sponsor groups and the expansion of designated markets.
  • Evaluates the key motivators within each organization to elicit the commitment and follow through needed to ensure optimal participation at blood drives.
  • Manages blood drive details and outcomes by scheduling resources; ensuring appropriateness of blood drive site; communicating internally all details regarding the blood drive; coordinating with organization logistics and needs for the blood drive; forecasting production of the drive; clearly defining expectations of the group; providing tools, timelines and training to the group; scheduling communication touch points; and managing successful outcomes.
  • Works with marketing/communications to identify blood drive strategies and prepares content needed to support defined strategies.
  • Works collaboratively with other departments as needed to ensure successful blood drives and provides excellent internal customer service.
  • Keeps account records up-to-date which includes titles and contact information for key points of contact.
  • Identifies, documents, and provides feedback on issues regarding customer needs/requirements, customer issues/concerns and satisfaction, potential expansion opportunities, competitor activities/strategies, and similar information.
  • All other duties as assigned

QUALIFICATIONS

  • Bachelor’s degree required.
  • Five (5) years direct business to business sales experience required.
  • Knowledge of C-Level suite sales, group dynamics, direct sales, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
  • A current valid driver's license and good driving record is required.
SKILLS AND KNOWLEDGE
  • Proven track record of sales success
  • Thrives in a self-motivated and self-directed work environment
  • Must have excellent analytical, planning, strategic and decision making skills
  • Ability to be resourceful, flexible, adaptable; possess excellent problem-solving skills
  • Must possess a calm, confident, competent, and approachable demeanor; a professional image; and have the ability to listen, be interested in, and easily communicate to a wide variety of audiences
  • Must possess excellent time management and organization skills, and able to manage detailed information
  • Skilled in persuasive communication, being able to be direct in a respectful manner
  • Excellent ability to communicate, encompassing written, verbal, and presentation skills
  • Ability to prepare information needed for meeting agendas, educational and motivational presentations, blood drive promotion, trainings, and analytical reports; and the ability to communicate and deliver that information effectively

Equal Opportunity Employer.  We consider candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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