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180000GO Requisition #
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Our Mission: We are Blood Health Innovator who enhance lives through discovery, diagnosis, and treatment. 

Our Vision: We will expand the frontiers of patient health through the integration of science, medicine, and service. 

 

Under the direction of the Infrastructure Manager, the EIA (Enterprise Infrastructure Analyst) works independently to develop and maintain the Data Center and Network technical infrastructure in collaboration with peers and other Infrastructure peers across Versiti. The EIA is also responsible for maintaining the integrity and security of End User computing platforms and systems.

 

 

Communication
  • Represent projects/requests to Versiti Management and Leadership.
  • Keep Versiti leadership and customers informed on the status of projects/requests.
  • Supports IS Infrastructure projects through project documentation and execution of tasks
  • Keep other IS staff informed on assigned projects/requests.

 

Documentation Maintenance

  • Maintain QSDs, User Guides, Configuration Management Database, Environmental Manual and other work instructions as needed.
  • Use the appropriate Versiti project control systems to manage the documentation of hardware and software additions and changes.

 

Hardware/Software Administration

  • Lead the evaluation of enterprise computing hardware/software solutions
  • Develop and deploy Enterprise Server image and configurations
  • Troubleshoot computer equipment and software as needed.
  • Consult with software and hardware vendors on service issues and for technical support.
  • Develop Versiti wide environment and processes to upgrade hardware/software as needed.
  • Lead the development of policies and procedures related to Versiti's Enterprise Computing environment
  • Assume project lead role in select IS infrastructure related projects
  • Develop technology and processes and lead the upgrade of Enterprise Infrastructure environments
  • Assist in development of technology and processes for the migration of Users from current platforms to O365

 

Customer Assistance and Training

  • Respond to and resolve Tier 3 Service Desk requests as assigned.
  • Assist in the development of internal training classes.
  • Mentor and answer technical questions from other IS staff.
  • Assist in the training of Enterprise Infrastructure Specialists and Interns.

 

 

EDUCATION

  • Bachelor’s degree in MIS (Management Information Systems), Business, Engineering preferred or equivalent experience

  • Microsoft Certified Systems Engineer (MCSE), Microsoft Certified Professional (MCP), or Cisco Certified Network Administrator (CCNA) preferred

  • ITIL (Information Technology Infrastructure Library) Foundation Certification preferred

EXPERIENCE

  • Minimum of 7 years’ experience with Enterprise Data Center Server and Network environments

  • Minimum of 5 years of Server Operating Systems, Data Backups and LAN/WAN support in a professional work environment

  • Demonstrated expertise installing, managing and configuring Microsoft Server environments

  • Demonstrated expertise with VMWare Server and Horizon’s client and Citrix or RDS environments

  • Demonstrated expertise with Linux or other Unix environments preferred

  • Demonstrated expertise with Data Center Backup/Recovery tools preferred

SKILLS AND KNOWLEDGE

  • Strong analytical ability to analyze systems and procedures, as well as exceptional problem solving skills

  • Must be able to work independently under minimal supervision, and as a member or leader on project teams

  • Solid customer service experience dealing with the requests of internal staff required

  • Well-developed interpersonal skills

  • Ability to influence others across organizational boundaries

  • Ability to effectively prioritize multiple responsibilities

  • Detail oriented with the ability to ensure accuracy of data and systems

  • Excellent oral and written communication skills with all levels of management and with employees

  • Must be able to work under pressure and meet deadlines

  • Extensive knowledge of Data Center hardware and software and Windows server operating systems

  • Effective leadership and coaching skills

  • Ability to develop and train others on current methodologies and techniques

  • Ability to work effectively with vendors

 

Equal Opportunity Employer.  This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


 

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