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180000A5 Requisition #
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We offer a chance to work with a team of compassionate people who serve the needs of our community on a daily basis. 


Our Mission: We are Blood Health Innovators who enhance lives through discovery, diagnosis, and treatment.

Our VisionWe will expand the frontiers of patient health through the integration of science, medicine, and service.

Our Core Values:
Do Right Always
Uncompromising Quality | Unflinching Honesty | Unwavering Stewardship
Strengthen the Team
Be Inclusive | Collaborate with Courage | Cultivate Community
Find a Better Way
Embrace Curiosity | Enlarge the Conversation | Generate Solutions

Make Results Happen

Inspire Urgency | Ignite Passion | Drive Performance

What you can expect in this position:

The Donor Contact Representative is responsible for recruiting donors to our Fixed site locations  by creating an exceptional donor experience through assigned outbound call activity.  The Donor Contact Representative is accountable for individual metrics as well as the whole blood goals determined for each location.

  • Responsible for outbound whole blood calls as assigned to recruit current donors to schedule and show for appointment.
  • Assertively schedules blood donors to fill available appointment slots at fixed site or alternate location if fixed site not feasible for donor.
  • Achieves daily calling and appointment goals.
  • Verifies and updates computer records to reflect appointments and current donor information.
  • Provides educational information to donors and potential donors
  • Respond to and document donor eligibility questions and other questions or concerns according to department procedures.
  • Relays donor questions or concerns to the appropriate Blood Center staff.
  • Responsible for accurately entering call results and updating other pertinent information in the donor records according to standards and procedures.
  • Provides excellent customer service to donors and other members of the community.  
  • Addresses customer service questions and concerns with consideration for donor recruitment and retention, risk management, regulatory compliance and public relations, by responding directly to these situations or forwarding them to 

Schedule:

Monday - Friday 9:00 am - 1:30 pm

You need:

  • Excellent communication and customer service skills required
  • Exceptional  skill in educating, inspiring and enhancing loyalty of Michigan Blood donors
  • Proven persuasion skills with the ability to handle objections or indifference
  • Computer proficiency and ability to learn job-specific computer applications
  • Accurate data entry skills, attention to detail and capacity to multi-task
  • Ability to problem solve by providing common sense solutions
  • Demonstrates integrity to comply with SOP’s and confidential information
  • Exhibits strong initiative, self direction,  and ability to work effectively in a team environment


Equal Opportunity Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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